Statement of privacy and personal data protection

SKYTELECOM recognizes the importance of confidentiality and trust of the information provided to it and complies with the applicable legislation on the protection of personal data. Please study the statement of   privacy and personal data protection (hereinafter referred to as “the Declaration”) in order to learn more about the type of information we collect about you through this website and how we use this information we collect either online or through our professional services, or through communication/collaboration with each third party.

In general, you can visit the SKYTELECOM website without telling us who you are and without providing any personal information. Other times, you may grant us personal data voluntarily so that we can provide you with information and/or specific services.

Please read this Statement in order to learn more about the way we collect, store, use, transmit and protect the information / personal data we receive.


You may provide us with some personal information on various occasions. For example, you may provide us with certain information, such as your name and postal or e-mail address, to contact you in order to process an order or provide us with the credit Your card for our service fee. We aim to inform you how and if we will use this information, as long as you expressly consent to this. During your tour, you will be given the opportunity to indicate that you do not want us to use this information as a basis for further communication with you beyond the fulfillment of your requests. In this case, we will respect your wishes. The following paragraphs describe in more detail how SKYTELECOM can use your personal information and who it can share with. Depending on the type of SKYTELECOM site you are visiting, one or more of these paragraphs may apply.


Personal information, such as name, e-mail address, home address, telephone number.

– Personal information, such as name, e-mail address, home address, telephone number.

– Your customer data that you grant us under our agreements to fulfill our contractual obligations. We maintain this data in a safe manner (see below under “SAFETY AND QUALITY of INFORMATION”). For the lawful collection of these data we are not responsible.

– Online activity data that occur during your visit to our website, such as an IP address, operating system.

– Our website usage information on your behalf


-Identification upon entry to the website

If you have created a personal account with your previous registration, we will process your details upon entering the account.

-Order Processing

If you request something from a SKYTELECOM site, such as a product or service, a callback or a specific marketing material, we will use the information you provide to fulfill your request or fulfill any order. We may also contact you as part of an internal customer satisfaction survey on the occasion of a transaction.

-Use for marketing purposes

The information you provide to SKYTELECOM through its site may also be used by SKYTELECOM and selected third parties for marketing purposes, but only if you explicitly give us your consent.

-Check in respect of debts

The information you have provided to us in the context of a transaction may be used to control the fulfillment of your legal obligations towards our business.

-Request Management

We use your information when managing your requests related to your convenience or exercising your statutory rights.

-Monitoring the quality of services

For some online transactions you may need to call us or call you. Please be aware that SKYTELECOM’s general practice is to monitor and, in some cases, record these calls for quality assurance purposes.

For each such case you will be contacted in advance while the data will be collected and stored with the above-mentioned methods.

-Network security

The IP address is a number assigned to your computer every time you access the Internet. Allows computers and network service computers to recognize and communicate with each other. The IP addresses from which visitors appear to originate may be recorded for information technology security reasons and systems diagnostics. This data may also be used in aggregate form in order to analyze the website’s trends and performance.


We do not share personal data with third parties who are not affiliated with us, unless this is necessary for our legitimate business purposes and business needs and/or if required or permitted by law.

In some cases, we may share your personal data with other parts of SKYTELECOM, or third parties, for example, SKYTELECOM’s trading partners, financial institutions, transport companies, postal or Authorities in order to respond to your requests or to process a legal transaction between us. SKYTELECOM’s practice is to contractually bind these vendors in order to handle the information in a manner consistent with SKYTELECOM’s law and policy.

Also, SKYTELECOM may transmit certain personal data outside the geographic borders to external companies that cooperate with us or on our behalf. SKYTELECOM may also store personal data in a jurisdiction other than where you are.

SKYTELECOM may also disclose personal data in order to respond to lawful requests for law enforcement agencies or when required by the provisions of applicable law or court rulings.

SKYTELECOM does not sell personal data to any third parties. Also, SKYTELECOM will not transmit the personal data you provide to any third parties.


Our aim is to protect your personal information and maintain its quality. We implement appropriate measures and procedures to protect your information as long as we maintain it.

For the entire period in which we possess and process your data, we have incorporated the necessary procedures to protect them from unauthorized access, disclosure or alteration and destruction. In particular (indicatively, not limited to):

  • We encrypt and anonymize the collected data.
  • We have a safe browsing function on our site.
  • We control with physical and electronic security measures (firewalls) the collection and processing of your data, as well as their subsequent storage by us.

All the above actions are made by our specific authorized special employees, who contractually undertake to abide by the obligations that the Law stipulates regarding the protection of your data. In this way, access to your personal information is limited to individuals (employees or suppliers) who are appropriately informed to ensure the confidentiality of their collection and processing, but are contractually liable to civil and criminal Penalties in the event.


We may periodically fill in the information you provide to us via SKYTELECOM’s site with details from other sources, such as information confirming your address or other available information about businesses. We do this to keep the information we have collected and to serve you better.


SKYTELECOM retains your data only for the period necessary for the purpose for which it is obtained or until it is requested to be deleted (if this occurs earlier), with the explicit exception of cases where the law or binding contracts Define otherwise.


Whenever you have the right, by contacting us, to apply as you receive free of charge information about:

  • How to edit and place and format your data storage
  • Your right to access your data in our possession

You also have the right to request without charge to modify certain or all of the data we have in our possession, as well as delete them altogether.


  • Cookies

Cookies are small pieces of text that are used to store information in browsers. Cookies are used to store and download identifiers and other information on computers, mobiles and other devices. We use them in order to be able to operate this site, after using them, the site “remembers” your actions and preferences for a period of time, so that you do not have to restore them to your next entry to the site or to Its individual pages. A cookie is a dataset that can be sent from the site to your computer’s browser and then stored on your computer as an anonymous trace, through which your computer can be recognized, but not you. We collect the information mentioned in the preceding paragraphs through the use of various technologies, one of which is so-called “cookies”. Some SKYTELECOM websites use cookies, sent by SKYTELECOM or its third-party suppliers; or other technologies in order to better serve you the next time you visit our website. You can set your browser to display a prompt before receiving a cookie, so you can decide each time whether to accept it. You can also completely disable cookies in your browser. However, if you do, some sites may not work properly.

  • How we use Cookies

Google Analytics: Only for traffic logging.

Advertising Cookies: Advertising Cookies are used to provide content that is most suited to the visitor’s preferences. They are commonly used for targeted advertising, promotional promotions and for measuring efficiency. The services we use are Google AdWords and Facebook.

  • How to control Cookies

You have the ability to review and delete cookies at your own will, for more information about these settings visit, visit the help pages of your browser or device. You can always delete all cookies that are already on your computer or device, and you can set up all the browsers you use to prevent them from being installed. Please note that in this case, some parts of the site may not function properly if you disable the use of cookies in the browser.

Especially for the SKYTELECOM website, you can easily accept or deny the use of cookies by selecting the following link:  Cookies settings

  • Clickstream data

Sometimes we collect data that cannot be associated with a specific person (“non-personal”) from visits to our site, which help us to provide better services to our customers. For example, we record the domains from which visits originate and we measure the activities of visitors to the SKYTELECOM site, but in a way that keeps the collected data non-personal. This information is called ‘ clickstream data ‘. SKYTELECOM or others on its behalf may use this information to analyze trends and statistical data and to help us provide better service to our customers.

Also, when we collect your personal information as part of a transaction, we may record some information about the specific transaction in a non-personalized form and combine it with other non-personalized information, e.g. data Clickstream. This information is used and analyzed only cumulatively, in order to understand trends and patterns. This information is not considered at the level of individual users.

  • Web Beacons

The SKYTELECOM site uses web beacons or other technologies to customize this site in order to provide better services to customers. These technologies may be used in various pages on the SKYTELECOM site. When a visitor visits these pages, a notice is generated about this visit, which we or our suppliers may process. Web beacons usually work in conjunction with cookies. If you do not want the cookie information to be associated with your visits to these pages, you may disable cookies in your browser.


Some companies help us provide interactive on-line advertisements, such as advertising banners. These companies may collect and use information about customers to help us better understand the offers, promotions and types of ads that have the highest impact on our customers.

The information collected is cumulative and cannot therefore be associated with specific persons. However, if you prefer these companies not to collect such information, you may visit the and follow the instructions for your opt-out from the collection of this information.


SKYTELECOM’s site may contain links to other sites. SKYTELECOM is not responsible for the personal data handling practices of these sites, nor for their content.


SKYTELECOM understands the importance of protecting children’s personal data, especially in an online environment. Specifically, our websites are not intended for children under the age of 13. Our policy is to never collect or knowingly observe data about any person under the age of 13.


Whenever this statement is substantially altered, there will be notice on the home page of this site for a period of 30 days.


For any clarification or information you wish regarding all the above, please call + 30 21 5000 5000.