We are looking for a Technical Support Engineer to be hired, with the responsibility to perform Telephony and Internet Services support in direct contact with Customers and Business Customers, field technicians and 2nd level support teams.

What You’ll Do:

• Troubleshoot and resolve customer technical issues which arise after service activation.
• Perform all required actions in order to support Telephony and Internet Services to customer, doing also all internal coordination activities that follow the troubleshooting process.
• Organize field technician visits to customer premises in order to perform all appropriate actions.
• Perform Services proactive Monitoring and run health checks.
• Send technical incident reports to customers.

What you’ll need:

• Graduate or Undergraduate in Greek Polytechnical University.
• Graduate or Undergraduate Master Degree in Networking will be considered as plus.
• Good general and technical education with qualifications in telecommunications, electronics and computing.
• At least 3 years experience in administration of technology services (Fixed telephony – PBX administration- Internet solutions).
• Technical knowledge of Transmission/Transport, IP Networks and configuration.
• Very good organizational, analytical and interpersonal skills.
• Very good interpersonal skills.
• Logical approach to problem solving and self-motivation.
• Ability to retain knowledge and cross-match new problems with previous ones (Problem-solving skills).
• A good command of written and spoken English.

Key performance indicators:

• NPS.
• Response & Resolution time.
• KPIs according to customer needs.

Bonus Points:

If you have any previous working experience in Telecom industry.

What we Offer:

• Amazing work environment.
• Competitive Salary Plan.
• Private Insurance Plan.
• Flexible working hours.
• Company Laptop.
• Coffee, Snacks, Friday Launches and fun Outings.

Το άρθρο Technical Support Specialist εμφανίστηκε πρώτα στο Skytelecom.

The Project Manager manages end-to-end projects and has responsibility for the planning, coordination, and deployment of the project/change into production.

They identify, manage, and mitigate project/change risks and issues in order to facilitate the on-time and on-budget delivery of capabilities and features aligned to the business outcome vision.

The Project Manager focusses upon managing the team in the delivery of the proposed change, management of their inter-dependencies and holding project stakeholders to account for delivering their individual activities effectively.

What You’ll Do:

• Accountable for defining and leading the programme/project, cutting across multiple channels, products, systems and departments, to time, budget, and scope from initiation through to completion.
• Supervises a team of change delivery project management professionals and ensures compliance to Standards, policies and processes.
• Runs a high performing, collaborative, delivery team, who may be directly managed or matrix managed.
• Ensures overall integrity of the project and compliance to Standards.
• Monitors performance across of projects/programmes that have either a dependency upon or are dependent on the project being managedin the portfolio to enable tracking of the strategy execution.
• Demonstrates strong communication skills, coordinates project stakeholders and may also act as lead representative in key governance and decision meetings.
• Maintains strong relations and works closely with stakeholders across SkyTelecom and external partners in order to ensure alignment with the broader commercial objectives of the business.

What you’ll need:

• Bachelor In Business Administration.
• Master’s in Project Management.
• PMP Certification will be considered as a plus.
• Project & Programme Management.
• Expert Communication.
• Business Partnering- to drive increased business performance and best value outcomes.
• Partner & Vendor Management: Drives performance and relationship management with internal and external stakeholders to support improvement of delivery standards for our customers.
• Risk Assessment: Ability to identify and understand emerging risk and apply the risk management approach. Understands the process of Risk identification and assessment, response and reporting.
• Has clear understanding of industry trends, economic, financial KPIs (e.g. profit & loss) market and customer dynamics, and demonstrates business foresight and entrepreneurship to contribute to the wider digital business strategy. Can understand and interpret the impact of external factors on the function or organisation. Understands KPIS and levers to pull to drive commercial performance.
• Delivery Methodologies: Understands and is experienced in both project delivery frameworks (e.g. Waterfall and Agile) and governance frameworks.

Bonus Points:

If you have any previous working experience in Telecom industry.

What we Offer:

• Amazing work environment.
• Competitive Salary Plan.
• Private Insurance Plan.
• Flexible working hours.
• Company Laptop and Mobile Phone.
• Coffee, Snacks, Friday Launches and fun Outings.

Το άρθρο Project Management Officer εμφανίστηκε πρώτα στο Skytelecom.

Product Growth management is an organizational lifecycle function within a company, dealing with the planning, forecasting, production, and marketing of a product or products at all stages of the product lifecycle (PML).

The Product Specialist role at Skytelecom is to:

• Articulate what a winning product looks like.
• Engage the team to build it.
• Team supervision until they get it right.

That will lead in:

• Acquisition.
• Activation.
• Retention of Customers.

Product specialist will unite the  Biz Dev, Growth, Product Development, Marketing, Sales and Biz Ops Departments for the success of the product in the market by taking part in strategic decision-making as he/she will be responsible for your teams roadmap prioritizing what goes into production.

The ideal candidate should engage an approach for metric driven decisions and in-depth knowledge of how to use and evolve various KPIs set by the company.

What You Need:

• At least 4 years of experience as a Telecom Product Manager, or Technical Telco Leader in Growth projects with a strong understanding of Acquisition, Activation & Retention disciplines.
• Strong ability to transform data and customer insights into a prioritized roadmap.
• Ability to understand what’s best for the customer while balancing the needs of the business.
• Solid growth skills, such us data analysis, user and market research.
• Knowledge of agile development methodologies.
• Bachelor Degree is a must have.
• Master’s Degree is considered as asset.

Bonus Points:

• If you have previous working experience in Telecom industry in various Departments.
• Short Notice Period.

What we Offer:

• Amazing work environment.
• Competitive Salary and Bonus Plan.
• Private Insurance Plan.
• Flexible working hours.
• Company Laptop.
• Mobile Phone.
• Coffee, Snacks, Friday Launches and fun Outings.

Το άρθρο Product Growth Specialist εμφανίστηκε πρώτα στο Skytelecom.

Customers are our most important value, and we’re creating a best-in-class customer service experience for them. Build engagement with our product over time, and provide services that is consumer-centric.

We’re looking for a strong Team Leader to support the day-to-day operations. Are you are an experienced team leader who operates autonomously with a customer-first mentality? In this role, you’ll help to structure & scale the operations, and build a Team of Customer service Experts on how to best build Skytelecom’s relationship with our customers, support their needs, and guide day-to-day operations of the CS HQ. This is a great opportunity to work with us.

What You’ll Do:

• Build and scale the day to day CS operations
• Support the daily CS operations through operational oversight and analysis
• Handle escalations of more difficult support interactions
• Build, grow & manage a Team of CS Experts
• Improve processes on day to day CS operations

What you’ll need:

• At least 2 years of relevant experience (Customer Support – live or virtual)
• Great communication skills and ability to interact with customers and colleagues
• An interest in and passion for Telecommunications
• Demonstrated background in solving complex customer problems
• Team leadership experience in a fast-paced environment
• Strong autonomy to build new activities and work remotely with your peers

Specific Technologies we work with:

• Microsoft Office Suite
• G Suite
• Intercom
• Trello

Benefits we offer:

• Amazing work environment
• Private insurance plan
• Company Laptop & Mobile Phone
• Coffee, Snacks, Friday lunches, and fun outings

Το άρθρο Customer Care Team Leader εμφανίστηκε πρώτα στο Skytelecom.