About us:

At Skytelecom, we take on big problems of telecommunications to help households and businesses, get connected with a provider that delivers fast, reliable and guarantee digital networking experience.

We welcome people from all backgrounds who seek the opportunities working in a fist pace and competing industry environment. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world further digital, together.

About the Role : Customer Support Team Supervisor.

Customers are our most important value, and we’re creating a best-in-class customer service experience for them. Build engagement with our product over time, and provide services that is consumer-centric.

We’re looking for a strong Team Leader to support the day-to-day operations. Are you are an experienced team leader who operates autonomously with a customer-first mentality? In this role, you’ll help to structure & scale the operations, and build a Team of Customer service Experts on how to best build Skytelecom’s relationship with our customers, support their needs, and guide day-to-day operations of the CS HQ. This is a great opportunity to work with us.

What You’ll Do:

  • Build and scale the day to day CS operations
  • Support the daily CS operations through operational oversight and analysis
  • Handle escalations of more difficult support interactions
  • Build, grow & manage a Team of CS Experts
  • Improve processes on day to day CS operations

What you’ll need:

  • At least 2 years of relevant experience (Customer Support – live or virtual)
  • Great communication skills and ability to interact with customers and colleagues
  • An interest in and passion for Telecommunications
  • Demonstrated background in solving complex customer problems
  • Team leadership experience in a fast-paced environment
  • Strong autonomy to build new activities and work remotely with your peers

Specific Technologies we work with:

  • Microsoft Office Suite
  • G Suite
  • Intercom
  • Trello

Benefits we offer:

  • Amazing work environment
  • Private insurance plan
  • Company Laptop & Mobile Phone
  • Coffee, Snacks, Friday lunches, and fun outings

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